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Office Administration
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Office Administration Syllabus
Module 1 Lesson Previews
Module 1 Lesson 1: Office Functions and Organisational Structure
Module 1 Lesson 2: Office Arrangements, Ergonomics and Safety
Module 1 Lesson 3: Office Resources and Equipment Decisions
Module 1 Lesson 4: Professionalism, Ethics and Workplace Relationships
Graded Project 1: Modern Office Improvement Portfolio
Module 1 Test: Office Orientation
Module 2 Lesson Previews
Lesson 1: Reception Desk—Organisational Image and Core Responsibilities
Lesson 2: Professional Visitor Handling, Reception Records and Ambiance
Lesson 3: Telephone Etiquette, Messages, Directories and Switchboards
Lesson 4: Appointment Scheduling and Reminder Systems
Graded Project 2: Reception and Scheduling Service Portfolio
Module 2 Test: Reception and Hospitality
Module 3 Lesson Previews
Lesson 1: Office Communication Channels and Directional Flow
Lesson 2: Selecting Communication Channels and Removing Barriers
Lesson 3: Office Stationery, Information Sources and Telecommunications
Lesson 4: Mail, Parcel and Dispatch Procedures
Graded Project 3: Communication and Mail Operations Portfolio
Module 3 Test: Communication
Module 4 Lesson Previews
Lesson 1: Meeting Terminology, Purpose and Types
Lesson 2: Meeting Personnel and AGM Legal Requirements
Lesson 3: Notices, Agendas and Meeting Reports
Lesson 4: Minutes, Action Sheets and Follow-up
Lesson 5: Organising Face-to-Face and Virtual Meetings
Graded Project 4: Meeting Administration Portfolio
Module 4 Test: Meetings
Module 5 Lesson Previews
Lesson 1: Travel Planning Procedures and Route Decisions
Lesson 2: Passports, Visas, Permits and Health Documents
Lesson 3: Tickets, Schedules, Reservations, Itineraries and Travel Folders
Lesson 4: Travel Time, 12- and 24-Hour Clocks and Time Zones
Lesson 5: Travel Money and Monetary Instruments
Graded Project 5: Executive Travel Arrangements Portfolio
Module 5 Test: Travel Arrangements
Module 6 Lesson Previews
Lesson 1: Duties of a Records and Information Management Clerk
Lesson 2: Characteristics of Effective Records and Information Management Systems
Lesson 3: Records Classification Systems
Lesson 4: Filing Rules, Indexing and Cross-Referencing
Lesson 5: Inactive Files, Retention, Disposal and Backup
Lesson 6: Legal Access, Confidentiality and Records Retention
Lesson 7: Manual and Electronic Records Management Resources
Lesson 8: Centralised and Decentralised Records Systems
Graded Project 6: Records and Information Management System Portfolio
Module 6 Test: Records and Information Management
Module 7 Lesson Previews
Lesson 1: Functions and Importance of Human Resources Management
Lesson 2: HR Clerk Duties, Personnel Records and Professional Attributes
Lesson 3: Finding and Evaluating Job Opportunities
Lesson 4: Employment Applications, CVs, References, Portfolios and Follow-up
Lesson 5: Resignation, Leave and Acknowledgement Documents
Lesson 6: Interview Preparation and Workplace Readiness
Lesson 7: Worker Welfare, Labour Turnover and Retention
Graded Project 7: Employment and Human Resources Portfolio
Module 7 Test: Human Resources Management
Module 8 Lesson Previews
Lesson 1: Accounts Office Functions, Clerk Duties and Ethics
Lesson 2: Payroll, Currency Memoranda, Notes, Statements and Cheques
Lesson 3: Accounts Technology and Financial Institutions
Lesson 4: Manual and Electronic Payment Methods
Lesson 5: Cheque Types, Bank Statements and Cash Books
Lesson 6: Bank Reconciliation and Petty Cash
Graded Project 8: Accounts and Financial Services Portfolio
Module 8 Test: Accounts and Financial Services
Module 9 Lesson Previews
Lesson 1: Procurement Office Functions, Clerk Duties and Attributes
Lesson 2: Purchasing Terms and Buying Decisions
Lesson 3: Purchasing Procedures, Requisitions and Orders
Lesson 4: Inventory Management, Security and Just-in-Time
Lesson 5: Stock Records, FIFO, LIFO, AVCO and Digital Control
Graded Project 9: Procurement and Inventory Control Portfolio
Module 9 Test: Procurement and Inventory Management
Module 10 Lesson Previews
Lesson 1: Functions of Sales, Marketing and Customer Service
Lesson 2: Clerk Duties and Essential Skills
Lesson 3: Quotations, Proforma Invoices and Invoices
Lesson 4: Marketing Documents and Customer Research
Lesson 5: Corporate Communications and Customer Incentives
Graded Project 10: Sales, Marketing and Customer Service Campaign
Module 10 Test: Sales, Marketing and Customer Service
Module 11 Lesson Previews
Lesson 1: Functions of Operations, Dispatch and Transport Offices
Lesson 2: Clerk Duties, Rosters and Operational Records
Lesson 3: Interpreting Logistics and Transport Documents
Lesson 4: Preparing Delivery, Transport, Time and Accident Records
Graded Project 11: Operations, Dispatch and Transport Portfolio
Module 11 Test: Operations, Dispatch and Transport Services
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All categories
Faculty of Strategic Leadership, Correctional Management and Administration
Faculty of Social Work and Community Corrections
Faculty of Security and Specialised Tactical Operations
Faculty of Offender Education
Courses
HARC
MSSJRCC
NBSACC
RCJCC
RFACC
SCACC
SCJRCC
STCACC
TFACC
TSACC
Library Service
Employee Assessment
Home
Resources
Course info
Office Administration
Skill Level
:
Beginner
